Refund and Returns Policy for Musa Carpets

At Musa Carpets, we are committed to ensuring the satisfaction of our customers with the quality of our carpets and flooring products. If, for any reason, you are not completely satisfied with your purchase, we have outlined our Refund and Returns Policy to provide you with a seamless experience.

1. Returns Eligibility:

  • Returns are accepted within 4 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Customized or personalized items are not eligible for return.

2. How to Initiate a Return:

  • Contact our customer service team at info@musacarpets.com, 03265130002, 051-5580777 to initiate the return process.
  • Provide your order number, a brief explanation of the reason for the return, and any relevant supporting information.

3. Inspection and Approval:

  • Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria.
  • If the return is approved, you will receive a confirmation email, and the refund process will be initiated.

4. Refund Process:

  • Refunds will be processed within 7-10 business days of receiving the returned item.
  • The refund will be issued to the original payment method used during the purchase.

5. Restocking Fee:

  • A restocking fee may be applied for certain returns, particularly for items that require additional handling or customization.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or issue a full refund.

7. Exchange Policy:

  • We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order.

8. Contact Information:

For any inquiries or assistance related to refunds and returns, please reach out to our customer service team at info@musacarpets.com, 03265130002, 051-5580777

Musa Carpets reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for any changes.